Returns & Exchanges

At IDC Dermo, your skin's satisfaction is our priority; if you are not completely satisfied with your purchase, products in their original condition may be returned within 30 days of receipt.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and details of the item you wish to return to receive a Return Authorization Number.

• 2.
  Prepare the Package

  Carefully pack the unused products in their original packaging, ensuring all promotional items or gifts with purchase are included to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label or use a trackable shipping service to send the package back to our distribution center for inspection.

• 4.
  Receive Your Refund

  Once our quality control team verifies the return, a refund will be issued to your original method of payment within 5 to 10 business days.