Frequently Asked Questions
Everything you need to know about your IDC Dermo experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within North America. Express shipping options are available at checkout for faster delivery.
Are IDC Dermo products suitable for sensitive skin?
Yes, our formulas are developed with high-concentration active ingredients while remaining dermatologically tested to ensure compatibility with sensitive skin types.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you test your skincare products on animals?
No, IDC Dermo is committed to ethical beauty. We do not conduct animal testing on any of our finished products or ingredients.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.